Shipping your products

The prices indicated in the shop include VAT and are those that the Customer must actually pay with the only addition of a contribution for shipping costs.

Shipping costs include handling and packaging costs and postage. We recommend that you group your items into one order. We cannot group two separate orders placed separately, so shipping costs will be charged for each order.

The boxes are adequately sized and your items are well protected.

Shipping to Italy

Shipping costs to Italy charged to the Customer are 5 euros for orders less than or equal to 46  euro. For orders whose value, net of any discounts, exceeds 46  euro shipping costs are free .

Cash on delivery (only for deliveries in Italy)

In the case of payment on delivery, the Customer will be asked for an additional contribution for the cash on delivery fee of 4 euros.

Shipments to EUROPEAN UNION

Shipping costs to be paid by the Customer to countries in the UNION EUROPEAN vary depending on the destination country, according to the table below. For orders whose value, net of any discounts, exceeds 150  euros, shipping costs are always free.

Delivery times

Except in exceptional cases and cases of force majeure, delivery times in Italy are approximately 2/3 working days (4 days for the islands), while delivery times in the European Union are approximately 4/5 working days. Orders received during closing periods (holidays, long weekends and summer closures) will be processed on the day of reopening and will consequently be delayed.

Right of withdrawal

In accordance with the legal provisions in force, if the Customer is a "Consumer", as defined in Article 3 of the Consumer Code, he is entitled to the rights set forth in Articles 52 et seq.of the Consumer Code, as amended by Legislative Decree no. 21 of 21/02/2014, and, therefore, the right to withdraw from the Purchase Agreement (hereinafter also referred to as the “Right of Withdrawal”) for any reason, without explanation and without any penalty, within 14 days from the date of receipt of the products, in the manner specified below.

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the SIC Srl Products purchased by the Consumer.

The Customer who intends to exercise the right of withdrawal must communicate this to the Company by means of an explicit declaration (hereinafter also “Notice of Withdrawal”), which may be sent - before the expiry of the Withdrawal Period as indicated above - by registered mail with acknowledgement of receipt to:

Sic Srl
with registered office in Via Carcano Filippo 4, 20149 Milan (MI)
or by certified email to: sicsrl@legalmail.it 

The Customer may also exercise the right of withdrawal by sending, in the aforementioned manner, the "standard withdrawal" form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory), the text of which is reported below:

Standard withdrawal form pursuant to art. 49, paragraph 1, letter h)

(complete and return this form only if you wish to withdraw from the contract)

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if this form is sent on paper)

Date

(*) Delete the unused wording.

Following the correct exercise of the right of Withdrawal, as outlined in articles 52 and following of the Consumer Code cited above, SIC Srl will forward the Practice Number to the Consumer via email. This Number must be indicated by the Consumer when returning the Product(s) (hereinafter also referred to as “Return”).

The Return of the Product(s) must take place within 14 (fourteen) days from the date on which the Consumer acquires physical possession of the goods pursuant to art. 52 of the Consumer Code cited above. The aforementioned deadline will be respected if the Consumer sends back or delivers the Product(s) subject to Withdrawal before the expiry of the 14 (fourteen) days.

SIC reminds its Consumers that the transport costs relating to the return of the Product(s) subject to Withdrawal are borne by the Consumer and that the Return is under the complete responsibility of the Consumer himself.

The Company also reminds its Consumers, before the Return, to check that the Product(s) subject to Withdrawal are intact and in normal condition, inserted in the original packaging, complete in all its parts (including packaging and accessory documentation).

If the right of withdrawal has been correctly exercised in accordance with the provisions of articles 52 et seq., without prejudice to the possibility of SIC Srlto verify the integrity of the returned products, the Company will refund the Consumer the entire amount already paid, including the Delivery Costs, within 14 (fourteen) days from the moment in which it was informed of the Consumer's decision to withdraw from the Purchase Contract.

SIC, pursuant to and for the purposes of art. 56 of the Consumer Code as amended by Legislative Decree no. 21/2014, reserves the right to withhold the refund until it has received the Product(s).

The amount will be refunded using the same payment method used by the Consumer for the initial transaction, unless the Consumer expressly requests otherwise.

Guarantees

As a full guarantee for the Customer, SIC srl also undertakes to replace any product in the package that does not conform to the description, is damaged, different from the order or is the wrong color or, in any case, to refund the relative amount upon simple request by the Customer. It is sufficient for the Customer to send the goods back within 10 days of receipt. In any case, the free samples received with the order remain with the Customer. Except in the case of replacement of damaged goods or goods that do not conform to the order, the costs for returning the goods are borne by the customer.

Customer Service

Toll-free number 800-910665, Monday to Friday from 9:30 to 12:30 and from 14:30 to 17:30. Email:  info@hairmed.it