Shipments and Returns

The shipping of your products

The prices indicated in the shop include VAT and are those that the Customer must actually pay with the sole addition of a contribution for shipping costs. Shipping costs to Italy to be paid by the Customer are 5 euros for orders less than or equal to 46 euros. For orders whose value, net of any discounts, exceeds 46 euros, shipping costs are free. Shipping costs to Europe to be paid by the Customer are 9 euros for orders less than or equal to 80 euros. For orders whose value, net of any discounts, exceeds 80 euros, shipping costs are free. In the case of payment on delivery, the Customer will be asked for an additional contribution for the right of cash on delivery equal to 4 euros.

Shipping costs include handling and packaging charges and postage costs. We advise you to group your items in a single order. It is not possible for us to group two distinct orders placed separately, therefore shipping costs will be charged for each of them.

The boxes are adequately large in size and your items are well protected.

Delivery time

Except in exceptional cases and causes of force majeure, delivery times in Italy are approximately 4 working days, while delivery times in Europe are approximately 10 working days. Orders received during closing periods (holidays, long weekends and summer closures) will be processed on the day of reopening and will consequently be delayed.

European countries with guaranteed shipping

  • Albania
  • Andorra
  • Austria
  • Belgium
  • Bosnia Herzegovina
  • Bulgaria
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Iceland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Fruit salad
  • Malta
  • Moldova
  • Monk
  • Montenegro
  • Holland
  • Poland
  • Portugal
  • Czech Republic
  • Romania
  • Serbia
  • Slovakia
  • Slovenia
  • Spain (excluding islands)
  • Sweden
  • Hungary

Right of withdrawal

In accordance with the legal provisions in force, if the Customer is a "Consumer", as defined in article 3 of the Consumer Code, he is entitled to the rights referred to in the articles. 52 et seq. of the Consumer Code, as amended by Legislative Decree. of 02/21/2014 n. 21, and, therefore, the right to withdraw from the Purchase Contract (hereinafter also just "Right of Withdrawal") for any reason, without explanation and without any penalty, within 14 days from the date of receipt of the products, with the methods of specify below.

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the SIC Srl Products purchased by the Consumer.

The Customer who intends to exercise the right of withdrawal must communicate it to the Company through an explicit declaration (hereinafter also "Withdrawal Notice"), which may be sent - before the expiry of the Withdrawal Period as indicated above - by registered mail with notice of reception at:

Sic Srl

with registered office in Via Carcano Filippo 4, 20149 Milan (MI)
or by certified email to: sicsrl@legalmail.it

The Customer may also exercise the right of withdrawal by transmitting, in the aforementioned manner, the "standard withdrawal" form, referred to in Annex I, part B, Legislative Decree. 21/2014 (not mandatory) whose text is reported below:

Standard withdrawal form pursuant to art. 49, paragraph 1, letter. h)

(complete and return this form only if you wish to withdraw from the contract)

I/we (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods (*)

Ordered(s) on (*)/received(s) on (*)

Name of the consumer(s).

Address of the consumer(s).

Signature of the consumer(s) (only if this form is sent in paper version)

Date

(*) Delete the unused wording.

Following the correct exercise of the right of withdrawal, as outlined in the articles. 52 et seq. of the Consumer Code mentioned above, SIC Srl will forward the Case Number to the Consumer via e-mail. This Number must be indicated by the Consumer when returning the Product(s) (hereinafter also referred to as "Return").

The return of the Product(s) must take place within 14 (fourteen) days from the date on which the Consumer acquires physical possession of the goods pursuant to art. 52 of the Consumer Code mentioned above. The aforementioned deadline will be respected if the Consumer sends back or redelivers the Product(s) subject to Withdrawal before the expiry of 14 (fourteen) days.

SIC reminds its Consumers that the transport costs relating to the return of the Product(s) subject to Withdrawal are borne by the Consumer and that the Return is under the complete responsibility of the Consumer himself.

The Company also reminds its Consumers, before returning, to check that the Product(s) subject to the Withdrawal is/are intact and in a normal state of conservation, inserted in the original packaging, complete in all its parts (including packaging and accessory documentation).

If the right of withdrawal has been correctly exercised in accordance with the provisions of the articles. 52 et seq., without prejudice to the possibility of SIC Srl to verify the integrity of the returned products, the Company will reimburse the Consumer the entire amount already paid, including Delivery Costs, within 14 (fourteen) days from the moment of which has been informed of the Consumer's decision to withdraw from the Purchase Contract.

The SIC, pursuant to and for the purposes of art. 56 of the Consumer Code as amended by Legislative Decree. n. 21/2014, reserves the right to withhold the refund until it has received the Product(s).

The amount will be refunded via the same payment method used by the Consumer for the initial transaction, unless the Consumer expressly requests otherwise.

Guarantees

To fully guarantee the Customer, SIC srl also undertakes to replace any product present in the package that does not conform to the description, damaged, different from the order or of the wrong color or, in any case, to refund the relevant amount upon simple request of the Customer . It is sufficient for the Customer to return the goods within 10 days of receipt. In any case, the free samples received with the order remain with the Customer. Except in the case of replacement of damaged or non-compliant goods with the order, the costs for returning the goods are borne by the customer.

Customer care

Toll-free number 800-910665, from Monday to Friday from 9.30am to 12.30pm and from 2.30pm to 5.30pm. Email: info@hairmed.it