Conditions of sale

Sic Srl CF/VAT no. 04593120969
with registered office in Via Carcano Filippo 4, 20149 Milan (MI) and operational headquarters in Via Resegone, n. 2, 23871 Lomagna (LC)

(hereinafter also just "SIC"), makes available to all users the possibility of purchasing Hairmed branded Products and Treatments (hereinafter also just "Products") of which Sic Srl via the Internet on the website www.hairmed.it is the sole and exclusive owner.

1) General notes

These general conditions of sale ("General Conditions") are governed by the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments) and by the rules on electronic commerce (Legislative Decree no. 70/2003 and smi) and apply exclusively to distance selling via the web of the Products as identified and listed in the products section of the Website www.hairmed.it .

These conditions apply, however, exclusively to contracts concluded with consumers, as identified pursuant to art. 3 lett. a) of the Consumer Code.

Without prejudice to the possibility for SIC to modify these provisions at any time, in the event of changes to these General Conditions, the General Conditions published on the Site at the time the Order is sent by the Customer will apply to the purchase order. (hereinafter “Customer”).

2) Object of the contract

With these general conditions of sale, SIC Srl sells and the CUSTOMER remotely purchases the Products with the relative Prices as present on the reference Site.

The purchase contracts stipulated on the Site and concerning the Products and Treatments (hereinafter also "Purchase Contracts" or simply "Contracts") are understood to be concluded with the aforementioned Company SIC Srl

The contract is concluded exclusively through the internet, by accessing the website www.hairmed.it for the Products and placing a purchase order according to the procedure provided by the website itself.

The Customer undertakes to read, before confirming his order, these general conditions of sale, in particular, the pre-contractual information provided by SIC Srl and to accept them by placing a flag in the indicated box.

By checking the box "I agree with the conditions of sale and with the conditions of withdrawal and I will accept them without reservations" when confirming your order on the Site, the Customer acknowledges having read and accepts these Conditions without reservations. .

A copy of these general conditions of sale will be available in PDF version on the reference sites, so as to allow the Customer to archive them, as required by the art. 51 paragraph 1 of the Legislative Decree. 206/2005, modified by Legislative Decree. 21/2014.

3) Pre-contractual information for the consumer pursuant to art. 49 Legislative Decree. 206/2005

Before the conclusion of the purchase contract, the Customer examines the characteristics of the goods which are illustrated in the individual sheets produced at the time of choice by the Customer.

Before the conclusion of the contract and before the validation of the order the Customer is informed regarding:

  • total price of the goods including taxes, with details of shipping costs and any other costs;
  • terms of payment;
  • conditions, terms and procedures for exercising the right of withdrawal (art. 14 of these conditions), as well as the "standard form" of withdrawal referred to in Annex I, part B of the Legislative Decree. 21/2014;
  • costs that the Customer will have to bear for the return of the goods in the event of withdrawal;
  • existence of the legal guarantee of conformity for the products purchased.

The Customer can at any time, and in any case before the conclusion of the contract, take note of the information relating to SIC Srl such as the geographical address, telephone number and e-mail address; as well as the following information:

Sic Srl CF/VAT no. 04593120969
with registered office in Via Carcano Filippo 4, 20149 Milan (MI) and operational headquarters in Via Resegone, n. 2, 23871 Lomagna (LC)

Tel. 039.9220120 | Email: info@hairmed.it | Certified e-mail: sicsrl@legalmail.it

4) Order

Purchase Orders must be placed online through the order procedure on the Site.
The Customer correctly concludes the Order Procedure if the Site does not highlight any error messages (the system cannot detect errors in reference to the data entered by the Customer in the field dedicated to billing and shipping addresses).

5) Conclusion and effectiveness of the contract

The Purchase Contract will be considered concluded between SIC Srl and the Customer upon receipt of the Order by SIC.
The system will confirm receipt of the Order by automatically sending an email (hereinafter also called “Order Confirmation”) to the email address communicated by the Customer.

This Confirmation will summarize the selected Products and Services, the relevant Prices (including Delivery costs and costs relating to any additional Services requested by the Customer), the delivery address, the order number (hereinafter also "Number of Order"), the General Conditions of Sale provided therein and any particular Conditions applicable to the individual Order, determined and determinable following specific requests from the Customer. The SIC company reminds the Customer to verify with the utmost attention and care the correctness of the data contained in the Order Confirmation and to communicate any correction to SIC Srl within 24 (twenty-four) hours of receiving the same.

The Order Number communicated by SIC Srl must be used by the Customer in all communications with the Company.

SIC undertakes to describe and present the items sold on the site in the best possible way. Nonetheless, some errors, inaccuracies or small differences between the site and the actual product may appear.

The photographs of the Products presented on www.hairmed.it do not constitute a contractual element, as they are exclusively representative.

It is possible that occasional unavailability of the Products offered may occur: in this case, if the Products chosen by the Customer are not, in whole or in part, available, SIC Srl will communicate this to the Customer.

6) Payment methods

Payment for the Order must be made when the Order is forwarded to SIC Srl

Payment must be made via PayPal or credit card, following the instructions on the relevant site. For transaction security reasons, SIC Srl reserves the right to request the sending of a copy of an identity document of the credit card holder. At the same time as the Order Confirmation is communicated, the total amount to be paid will be charged to the Customer. It will also be possible to pay in person at the time of delivery, by cash on delivery; it is specified, however, that this payment method will only be possible for deliveries made within Italian national borders.

SIC Srl will issue an invoice relating to the Purchase Order, sending it together with the Product.

In the event that, within 72 (seventy-two) hours of confirmation of the Order, the holder of the Order does not receive the aforementioned invoice by email, he or she may contact SIC at the addresses indicated.

For the purposes of issuing the invoice, the information provided by the Customer will prevail.

SIC Srl therefore reminds the Customer to always verify, with the utmost care, the accuracy of the information provided.

7) Prices

All Product Prices indicated on the Site in the "Products" and "Treatments" section include VAT.

Delivery costs (hereinafter also just "Delivery Costs") are the responsibility of the Customer.

The Price highlighted on the Site at the time the Order is sent applies to the Products and Treatments, without any consideration of previous offers or any price changes that may occur subsequently.

In the event of an IT, manual, technical or any other type of error that could lead to a substantial change, not foreseen by SIC Srl, in the public sale price, which makes it exorbitant or clearly negligible, the purchase order will be considered invalid and canceled and any amount paid by the Customer will be refunded.

8) Delivery methods

SIC will carry out the delivery (hereinafter "Delivery Service" or simply "Delivery") by specialized carriers specifically appointed by the Company.

At the time of Delivery, the presence of the Customer or a trusted person is required to check that the packaging is intact and clean and that the Products received correspond to what is stated on the Order.

In case of visible defects, such as incorrect quantity and/or incorrect Product and/or defect in the integrity of the packaging, SIC Srl asks the Customer or his trusted representative to report the aforementioned anomalies on the transport document, adding the wording WITH RESERVATION, and to contact SIC Srl at the references indicated on the site.

In the event that the Customer is not present at the time of delivery at the place and time indicated, the delivery will be rescheduled with additional costs borne by the customer, the amount of which may vary depending on the delivery method (by the internal staff or the courier) and the kilometer range.
The Customer is required to inform the company if he has to deliver in restricted areas and to request any transit authorizations.

The Customer must also inform SIC Srl if boats or other particular means are necessary to complete the delivery.
In the event that the Customer fails to provide SIC Srl with the information referred to in the previous periods, delivery will not be made and any unexpected expenses will be charged to the Customer.

SIC Srl, except in exceptional cases and causes of force majeure, in Italy estimates the delivery times of the Products purchased to the address indicated by the Customer at 4 (four) working days from the moment of the Order, and in Europe 10 (ten) working days from the moment of the Order.

With regard to the Delivery methods, SIC Srl will be exonerated from any liability in the event of delays caused by events, acts, facts and circumstances that are unforeseeable at the time of the conclusion of the individual Purchase Contracts, unavoidable and also beyond the control of the Company (a for example: vehicle breakdowns, strikes, riots, natural disasters, etc.).

In such situations SIC Srl will promptly communicate to the Customer a new deadline within which it will fulfill the Delivery and will make every effort to fulfill all its obligations as set out in the Purchase Contract.

9) Delivery costs

The delivery costs (hereinafter also "Delivery Costs"), highlighted in the Purchase Order and in the subsequent Order Confirmation, are charged to the Customer.

SIC Srl applies the rates, determining them on the basis of the value of the goods purchased as per the following indications:

  • a) the Delivery Service in Italy for Orders whose value is less than or equal to €46.00 (forty-six/00), is equal to €5.00 (five/00) for all areas covered by the Service;
  • b) the Delivery Service in Italy for Orders whose value exceeds €46.00 (forty-six/00) is free for all areas covered by the Service;
  • c) the Delivery Service in Europe for Orders whose value is less than or equal to €80.00 (eighty/00), is equal to €9.00 (nine/00) for all areas covered by the Service;
  • d) the Delivery Service in Europe for Orders whose value exceeds €80.00 (eighty/00), is free for all areas covered by the Service;

Further additional costs will be charged to the Customer when:

  • Delivery is requested in areas where traffic is subject to limitations and/or bans (for example: limited traffic areas, areas with limited entry to vehicles, pedestrian areas, etc.);
  • the distance between the unloading point and the destination address of the Products or Treatments purchased is greater than 100 (one hundred) metres.

In order to have all the necessary information relating to the costs of these additional services, the Customer may contact SIC Srl, before sending the Purchase Order, via the contact channels listed on the Site.

After sending the Order, the Customer will be required to contact SIC Srl always through the aforementioned contact channels, to promptly inform SIC Srl of the need for the aforementioned additional services and to proceed with the relevant payment to be made by Credit Card.

The Company informs all its Customers that, in the event of failure to provide prior information regarding the need for any additional Services, SIC Srl may not be able to complete the Delivery of the Products within the agreed timescales, and may also have to carry out a second Delivery, which will be fully charged to the Customer.

Furthermore, in the event of failure to provide prior information, SIC Srl reserves the right to charge the Customer all related costs for the additional services indicated above and not previously communicated.

10) Assistance services

The Customer may obtain information regarding the assistance services, including after-sales assistance (hereinafter also "Assistance Services"), by contacting SIC Srl by accessing the "Contacts" section of the Site.

11) Cancellation of purchase order

If the Customer wishes to cancel their Order, they can proceed with the cancellation within 24 (twenty-four) hours of payment, without additional costs. In this case SIC Srl will refund the Customer the amount paid net of the customized components made for the Customer.

In the event of cancellation of the Order after 24 (twenty-four) hours, SIC Srl will refund the Customer the amount paid net of the customized components made for the Customer and a flat-rate order cancellation management fee of €5.00 (five/00).

12) Right of withdrawal

In accordance with the legal provisions in force, if the Customer is a "Consumer", as defined in article 3 of the Consumer Code, he is entitled to the rights referred to in the articles. 52 et seq. of the Consumer Code, as amended by Legislative Decree. dated 02/21/2014 n. 21, and, therefore, the right to withdraw from the Purchase Contract (hereinafter also just "Right of Withdrawal") for any reason, without explanation and without any penalty, within 14 days from the date of receipt of the products, with the methods of specify below.

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the SIC Srl Products purchased by the Consumer.

The Customer who intends to exercise the right of withdrawal must communicate it to the Company through an explicit declaration (hereinafter also "Withdrawal Notice"), which may be sent - before the expiry of the Withdrawal Period as indicated above - by registered mail with notice of reception at:

Sic Srl
with registered office in Via Carcano Filippo 4, 20149 Milan (MI)
or by certified email to: sicsrl@legalmail.it

The Customer may also exercise the right of withdrawal by transmitting, in the aforementioned manner, the "standard withdrawal" form, referred to in Annex I, part B, Legislative Decree. 21/2014 (not mandatory) whose text is reported below:

Standard withdrawal form pursuant to art. 49, paragraph 1, letter. h)
(complete and return this form only if you wish to withdraw from the contract)
I/we (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods (*)

Ordered(s) on (*)/received(s) on (*)

Name of the consumer(s).

Address of the consumer(s).

Signature of the consumer(s) (only if this form is sent in paper version)

Date

(*) Delete the unused wording.

Following the correct exercise of the right of withdrawal, as outlined in the articles. 52 et seq. of the Consumer Code mentioned above, SIC Srl will forward the Case Number to the Consumer via e-mail. This Number must be indicated by the Consumer when returning the Product(s) (hereinafter also referred to as "Return").

The return of the Product(s) must take place within 14 (fourteen) days from the date on which the Consumer acquires physical possession of the goods pursuant to art. 52 of the Consumer Code mentioned above. The aforementioned deadline will be respected if the Consumer sends back or redelivers the Product(s) subject to Withdrawal before the expiry of 14 (fourteen) days.

SIC Srl reminds its Consumers that the transport costs relating to the return of the Product(s) subject to Withdrawal are borne by the Consumer and that the Return is under the complete responsibility of the Consumer himself.

The Company also reminds its Consumers, before returning, to check that the Product(s) subject to the Withdrawal is/are intact and in a normal state of conservation, inserted in the original packaging, complete in all its parts (including packaging and accessory documentation).

If the right of withdrawal has been correctly exercised in accordance with the provisions of the articles. 52 et seq., without prejudice to the possibility of SIC Srl to verify the integrity of the returned products, the Company will reimburse the Consumer the entire amount already paid, including Delivery Costs, within 14 (fourteen) days from the moment of which has been informed of the Consumer's decision to withdraw from the Purchase Contract.

SIC Srl, pursuant to and for the purposes of art. 56 of the Consumer Code as amended by Legislative Decree. n. 21/2014, reserves the right to withhold the refund until it has received the Product(s).

The amount will be refunded via the same payment method used by the Consumer for the initial transaction, unless the Consumer expressly requests otherwise.

13) Legal guarantees

The Consumer Customer has the right to make use of the legal guarantee provided for by the Consumer Code in articles 128 to 132.

This Guarantee provides, among other things, that the Consumer, under penalty of forfeiture, reports to SIC Srl any lack of conformity found by the Consumer in the product purchased within 2 (two) months of discovery (ex art. 132, Code of Consumption) and, in any case, no later than 2 (two) years after delivery of the product.

Following this complaint, the Consumer will have the right to request the replacement of the Product.

By virtue of the legal guarantee referred to above, SIC Srl is, therefore, responsible for defects of conformity that appear within 2 (two) years from delivery of the Product. Beyond this deadline, SIC, therefore, will not be responsible for defects of conformity found by the Consumer.

Following the complaint by the Customer, SIC will verify the actual existence of the lack of conformity.

To take advantage of the guarantee, it is recommended to show the purchase document. In any case, for the regulation of the legal guarantee, please refer to the provisions of the Consumer Code referred to in the articles. 128 et seq.

The Company declines all responsibility for damages that may directly or indirectly arise to people or things as a result of failure to observe all the specifications indicated in the specific instructions delivered together with the product and, in particular, in relation to the warnings in terms of use and conservation of the product .

14) Integrality

These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to law, regulation or following a decision by a Court having jurisdiction, the other provisions will continue to have full force and effect.

15) Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Pursuant to and for the purposes of art. 141-sexies, paragraph 3 of the Consumer Code, we inform the User who qualifies as a consumer pursuant to art. 3, paragraph 1, letter. a) of the Consumer Code, that, in the event that he has submitted a complaint directly to the Company, following which it has not however been possible to resolve the dispute that has arisen, he may contact the Alternative Dispute Resolution body or bodies for the extrajudicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis et seq. of the Consumer Code).

In particular, we inform you that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform, which can be consulted at the following address http://ec.europa.eu/consumers/odr/, provides the consumer user with the list of ADR bodies and the related links to the sites, through which it is possible to start a procedure of online resolution of the dispute in which you are involved.

In any case, the consumer User's right to appeal to the competent ordinary judge for the dispute arising from these General Conditions of Sale (as better specified below) remains unaffected, regardless of the outcome of the out-of-court settlement procedure, as well as the possibility , where the conditions are met, to promote an extrajudicial resolution of disputes relating to consumer relations by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.

In the event that the User resides in a member state of the European Union other than Italy, he can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for small claims, from Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, €2,000.00 (here is the text, on the website www.eur-lex.europa .eu).

Any dispute that does not find an amicable solution will be subject to the exclusive jurisdiction of the Court of the Customer's place of residence or domicile, if located in the territory of the State.

In any case, it is possible to optionally resort to the mediation procedures referred to in the Legislative Decree. 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

15) Processing of personal data

The Customer's data is processed by SIC Srl in accordance with the provisions of the most recent legislation on the protection of personal data (GDPR), as specified in the information provided on the Site, referred to here.

Information regarding online dispute resolution pursuant to Art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the possibility to resolve disputes online, pursuant to Art. 14 Para. 1 of the Online Dispute Resolution (ODR) on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can seek to reach out-of-court settlements over disputes arising from online purchases and service contracts.

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